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Last Updated: 11/26/2024
in Internet Customers may choose to purchase or rent a modem from SECV or from another retailer. For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x8 channel bonding or higher. If you have any questions, please c...
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Last Updated: 11/26/2024
in Internet It is recommended to rent a modem from SECV for the best possible Internet experience and support; however, you may purchase a modem from a third-party retailer. A DOCSIS 3.1 modem with a minimum of 24 X 8 channel bonding is recommended for optima...
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Last Updated: 11/27/2024
in TV Dual Tuner DVR Most likely, you were out of hard drive storage space and the DVR automatically deleted the oldest recorded shows. Shows are only kept until more room is needed, however you can protect shows from deletion from the Recorded TV category.
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Last Updated: 06/16/2021
in Internet Please click on the link below to test your current Internet speed.
Speed Test
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Last Updated: 11/27/2024
in TV In order to resolve problems with your remote control, please try the following:
1. Make sure the power light on your converter is on.
2. Check to see if the remote control light is flashing repeatedly. If so, please replace...
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Last Updated: 11/26/2024
in Internet To test your current Internet connection speed and confirm your connection is working as expected, you can conduct speed tests here . For accurate results, please run at least three (3) tests. If your speed test results are unfavorable, and you h...
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Last Updated: 11/27/2024
in TV To view your Favorite Channels follow the below steps:
Press the MENU button on your remote control to access the QUICK menu.
Press the RIGHT arrow button until the HEART icon is highlighted.
Press the OK/S...
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Last Updated: 11/27/2024
in TV To get instructions on the operation of your specific remote, Remote Control Support page . Select the remote control image that most closely resembles the one you have in your home. This will open into a PDF of the operating instructions...
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Last Updated: 11/26/2024
in Internet Your home network can provide access to multiple devices at once. If one or more of your devices cannot connect to the Internet please use the steps below to help resolve the issue.
1. Unplug the power cord from the back of the modem and wa...
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Last Updated: 11/27/2024
in TV Dual Tuner DVR Yes. You can watch one program while recording another, or you can record two programs simultaneously while watching a previously recorded program that is already stored on your DVR playlist.
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