Updated Articles

  1. Do I need a Google account to use TiVo Stream?

    No, but it is highly recommended. With a Google account, you will be able to use Google Play and Google Assistant from your TiVo box.
  2. Why do I need SECV Internet service for TiVo Stream?

    TiVo Stream relies on the Internet to deliver a consistent experience across live TV, On Demand and the app experience. SECV’s Internet service enables us to guarantee quality and help troubleshoot and resolve any technical difficulties that may i...
  3. How does TiVo Stream work?

    The TiVo Stream device is powered by Android TV and gets the TV signal over a wired or wireless connection to your home Internet network. You will receive all of your channels, as well as access to streaming providers, over that one connection wit...
  4. What is TiVo Stream?

    TiVo Stream brings together all the live, recorded, on demand, and streaming entertainment you could ever want in a single experience. It’s easier than ever to find, watch and enjoy your favorite shows, movies, and video by simply asking Google As...
  5. Are there TiVo help videos available?

    Yes, press the TiVo button then select Apps/TiVO Tips & Tricks to watch videos to help you get to know your TiVo box and learn about all the cool things you can do to enjoy TV your way.  ...
  6. What happens if I forget my Parental Controls pin?

    Please call 877.955.7328 or chat with a Customer Service representative to reset your Parental Controls pin. ...
  7. How do I turn parental controls On/Off?

    From the Home screen select the Menu icon then choose Settings/Parental Controls.To turn Parental Controls on, use the number buttons on the TiVo remote control to enter a four-digit password, then enter the same password again for confirmation. W...
  8. What happens if my TiVo DVR loses power?

    During a power outage, your TiVo device is unable to record any scheduled programs. If a recording is in progress when the power goes out, the recording will resume once power is restored and the device restarts. ...
  9. How to do I find my TiVo Service Number (TSN)?

    Press Menu/Help/Account & System Info/System Information, the TiVo Service Number (TSN) is the fourth item in the list. The TSN is also located on the bottom of each of your TiVo boxes. ...
  10. How do I reboot my TiVo?

    From your TiVo remote select Menu/Help/Tips & Troubleshooting/Restart Box As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your devic...