New Articles

  1. Why are there blackouts in sports packages?

    Teams are blacked out due to the league's restrictions on protecting the rights of the regional sports networks. A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...
  2. What kind of modem do you recommend?

    Customers may choose to purchase or rent a modem from SECV or from another retailer. For the best possible Internet experience, we recommend a DOCSIS 3.1 modem with a minimum of 24x8 channel bonding or higher.  If you have any questions, please c...
  3. What is the difference between a Dual-Tuner DVR and a Whole Home 6-Tuner DVR?

    A Dual-Tuner DVR allows you to record one show while watching another, or record two shows at once to a single DVR hard drive. A Whole Home 6-Tuner DVR system allows you to record up to 6 shows at once as well as access and manage all of your...
  4. How do I choose the right aspect ratio for my TV?

    Use the Aspect Ratio card in Settings to control how programming content appears on your TV. For Standard Definition (SD) TVs choose Standard (4:3) only. You'll then be asked to choose how you want HD content to display on your TV, eith...
  5. How do I change my Parental Control PIN?

    1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK. 3.  Enter the old PIN, enter the new PIN ...
  6. How do I set up my Parental Control PIN?

    The first time you use Parental Controls or purchase a PPV or VOD program, the system will ask you to create a PIN. 1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Using the remote, ent...
  7. How can I control access to certain programs on TV?

    Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel. In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The...
  8. How do I know how much recording space I have remaining?

    There is a storage meter the lets you know how much space is remaining for recorded programs. It is located in the top banner above your recording listings.  ...
  9. Is it possible to expand my storage space externally?

    To expand the space you have for recorded programs, you can connect one external hard drive at a time to the rear eSATA port on the SECV media player. When selecting an external drive, keep in mind that your SECV media player only supports eSATA sto...
  10. I had a show recorded and now it is gone from my recordings. What happened to it?

    Most likely, you were out of hard drive storage space and the DVR automatically deleted the oldest recorded shows. Shows are only kept until more room is needed, however you can protect shows from deletion from the Recorded TV category. ...