New Articles

  1. How can I access On Demand content on the Whole Home 6-Tuner DVR?

    Created On: 03/11/2017 in TV
    On Demand can be accessed by selecting the VOD button on your remote, selecting the VOD card on your Smart Menu, or by tuning to channel 1. ...

  2. How do I record a program?

    Created On: 03/11/2017 in TV Dual Tuner DVR
    Press the record button from your remote to record a program. To record a series, select the Info button on the remote to access the series recording options. ...

  3. I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?

    Created On: 03/11/2017 in Phone
    In order to change the amount of time y ou r phone rings before it goes to voicema il, you c an log into the SECV user portal   and under call handling change the no answer send to voicemail, edit the number of seconds to the time you...

  4. How do I return to watching an On Demand program after I've tuned to another channel?

    Created On: 03/11/2017 in TV On Demand
    Select "My Rentals" from the On Demand Menu and choose the program you want to resume watching. You can either begin watching where you left off by selecting "Resume," or start over with the "Restart." ...

  5. How many email addresses do I get with a subscription to High Speed Internet?

    Created On: 03/11/2017 in Internet
    You are allowed up to 5 email addresses with your Internet subscription. ...

  6. Why doesn't the converter respond when I press the keys on my remote?

    Created On: 03/11/2017 in TV
    If this is happening, try the following things: 1.  Make sure remote is in cable mode. First press the cable button on the top of your remote. Then try pushing one of the other buttons - volume, channel, menu or guide. 2.  Make sure not...

  7. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?

    Created On: 03/11/2017 in TV
    No, these items will not be lost. ...

  8. How do you set up a new Favorite Channels list?

    Created On: 03/11/2017 in TV
    In order to set up a new Favorite Channels list please follow the below steps: 1.   Press the  GUIDE button to display the on-screen guide.  Locate the channel in the guide that you would like to add to your favorites list. 2.  Press...

  9. How do you add additional channels to your existing Favorite Channels list?

    Created On: 03/11/2017 in TV
    In order to add additional channels to your exisiting Favorite Channels list please follow the below steps: 1.  Press the  GUIDE button on your remote control. 2.  T he On-Screen guide appears. Scroll to or enter the channel number of t...

  10. How do you view your Favorite Channels list?

    Created On: 03/11/2017 in TV
    To view your Favorite Channels follow the below steps:  Press the MENU button on your remote control to access the  QUICK menu.  Press the RIGHT arrow button until the HEART icon is highlighted.  Press the OK/S...
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