New Articles

  1. What are the incoming and outgoing smtp servers for PTD (PenTeleData) email?

    Created On: 03/11/2017 in Internet
    The smtp server for your email is promail.ptd.net and is used for both the incoming and outgoing server. ...

  2. How do I set up my email in Outlook?

    Created On: 03/11/2017 in Internet
    For detailed instructions on how to setup your email please visit the following website: http://www.ptd.net/help-desk/email-communication/how-setup-your-email/email-software-smtp ...

  3. I have Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?

    Created On: 03/11/2017 in Billing and Payment
    SECV makes it easy by putting all your services on one bill. ...

  4. How does i-Guide (Interactive Program Guide) work on my converter?

    Created On: 03/11/2017 in TV
    Click for an instructional video about the i-Guide. ...

  5. Can I set up a recurring credit or debit card payment?

    Created On: 03/11/2017 in Billing and Payment
    Yes.  There are three ways to set up a recurring credit or debit card payment. 1.  Visit  www.secv.com and click the "Support" link. Click the "Payment Options" link in the billing support section. Download the application under the ...

  6. If I lost my bill, can I view it online?

    Created On: 03/11/2017 in Billing and Payment
    Yes. To view your bill, go to www.secv.com and click the "View/Pay Bill" link. This will direct you to SECV's Online Account Management System. If you are a new user, enter your account number and click "Continue" to complete your registr...

  7. What forms of credit cards does SECV accept?

    Created On: 03/11/2017 in Billing and Payment
    We accept Visa, Visa Check Card, Master Card, Discover and American Express. ...

  8. The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.

    Created On: 03/11/2017 in TV
    Try unplugging the converter and then plugging it back in. This will reset the converter and allow for data to be downloaded. It will take some time for all the guide information to re-load. If there is still a problem after the information has app...

  9. What is the difference between On Demand and Pay-Per-View?

    Created On: 03/11/2017 in TV On Demand
    On Demand offers the flexibility and convenience of watching thousands of movies and shows that start anytime you want - many are FREE. Pay-Per-View requires you to wait until a scheduled time to watch a movie or event and you are charged per event....

  10. How can I catch up to the live point of a program after I've paused it?

    Created On: 03/11/2017 in TV Dual Tuner DVR
    Press the LIVE button (if available) or the downwards arrow button on the remote. Or, you can fast forward (FF) to the point of live programming. The on-screen indicator will display "LIVE." ...
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