New Articles

  1. I am a new customer. Why am I being charged for more than one month of service on my first bill?

    Unlike a utility where your monthly charge is based on usage and thus calculated at the end of your billing period, SECV charges a standard monthly rate for your service which is due at the beginning of your billing cycle. Your first statement co...
  2. Why don't I see the changes I made to my account on my bill?

    Depending on your billing cycle, changes to your account may not show up until the following month. ...
  3. Why should I switch from my current provider to Service Electric Phone?

    Below are a few of the many reasons you should switch to Service Electric's Phone service: *Unlimited Local & Long Distance Calling: United States, Canada, Mexico, and Puerto Rico Benefits : Keep Your Existing Number No Equipme...
  4. How can I pause watching a live show in one room and start watching in another without missing any of the show?

    You will need to activate TV Roaming. Press pause on the first TV. When you start watching the same program on the second TV, the show will automatically start at the point you left off. ...
  5. Is Service Electric phone service compatible with alarm systems?

    Service Electric phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your SECV Home Phone installation to prevent any false alarms and after the installation to test your system. ...
  6. Is live content available via TV Everywhere?

    Yes!  Both live and On Demand content is available with TV Everywhere, but is dependent on the availability from the network. Please visit our TVE page   for a list of live and On Demand content. ...
  7. Does Service Electric Phone Service Have E911 Service?

    Yes. Service Electric Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help. ...
  8. When switching to Service Electric phone service, can I keep my existing phone number?

    Yes. When subscribing to Service Electric phone, service you have the option to keep your existing number or get a completely new one. ...
  9. How does SECV's Phone differ from traditional phone services?

    SECV's Phone offers the convenience of unlimited local and long-distance calling and over ten calling features: Voicemail, Voicemail to Email, Nomorobo, 3-Way Calling, Call Waiting, Call Forwarding, Caller ID, Return Call, and more for one low mo...
  10. How many days worth of programming guide data is available for viewing with the Whole Home 6-Tuner DVR system?

    Up to 14 days of programming guide data is available for viewing. ...