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Created On: 03/11/2017
in Phone Yes. Visit www.secv.com and click the "Support" link. Click the "Phone User Guide" link in the Phone Support section. A .pdf of the Phone User Guide will download. In addition, phone customers will receive a hard copy.
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Created On: 03/11/2017
in TV On Demand The "Unable to Process Request" message occurs when the converter is unable to communicate with the On Demand equipment at SECV. Try rebooting your equipment by unplugging a nd plugging back in . If you continue to recieve this message, c o...
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Created On: 03/11/2017
in TV To set up your Favorite Channels for the first time follow the below steps:
1. Press the MENU button on your remote control to access the Quick Menu.
2. Press the RIGHT arrow button until the HEART icon is highlighted.
3. P...
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Created On: 03/11/2017
in Internet If necessary, our professional installers will run a new cable to your home, install a special splitter, and run a new line to the computer. The installer will then install the modem and connect it to your computer. Before they leave they will mak...
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Created On: 03/11/2017
in TV If live TV has been playing on the same channel for five hours without any input from the remote, the SECV screen saver will be displayed. To deactivate the screen saver and return to the main menu, press the MENU button. ...
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Created On: 03/11/2017
in TV Dual Tuner DVR You may see a conflict detection note while you're watching full screen TV which indicates that you have more programs set to record than available tuners. The conflict detection note will allow you to decide which programs you would like to cance...
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Created On: 03/11/2017
in Internet SECV's Internet service provides access to all browsers on the Internet (Mozilla Firefox, Google Chrome, Internet Explorer, Safari, etc.). We recommend you keep your browser software updated with all security packs provided by your browser vendor....
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Created On: 03/11/2017
in TV Make sure the cable line is connected tightly on the back of your converter, TV, and wall outlet. If that does not correct the picture, contact your local office at 877.955.SECV or chat us for assistance. ...
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Created On: 03/11/2017
in TV If you have unshielded speakers too close to your TV, the magnetic field from the speakers may distort the colors of your TV. This may cause permanent damage to your TV set and it is recommended that you move your speakers further away from your T...
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Created On: 03/11/2017
in TV The SECV media player experience starts with pressing the MENU button on the remote. You'll then see the top level of the main menu, a horizontal band that runs across the middle of the screen and gives access to all of the main menu options. No...