Popular Articles

  1. How can I control access to certain programs on TV?

    Last Updated: 11/27/2024 in TV
    Settings provides robust Parental Controls including the ability to lock shows by TV Rating, Movie Rating or Channel. In addition you can lock out individual shows, including recorded programs, from action menus for each show in the main menu. The...

  2. How do I know if there will be a charge for an On Demand program?

    Last Updated: 06/23/2021 in TV On Demand
    The program fee will appear on screen, and you will always receive an order confirmation box before the start of any program that carries a fee, asking you to confirm your purchase. ...

  3. What if I forget my Parental Locks/Purchase PINs?

    Last Updated: 11/27/2024 in TV
    You must contact your local office at 877.955.SECV or chat us  to have these PINs reset.  All of the PINs will be cleared. Once reset, you will need to enter new PINs. ...

  4. What is the difference between a Dual-Tuner DVR and a Whole Home 6-Tuner DVR?

    Last Updated: 03/11/2017 in TV
    A Dual-Tuner DVR allows you to record one show while watching another, or record two shows at once to a single DVR hard drive. A Whole Home 6-Tuner DVR system allows you to record up to 6 shows at once as well as access and manage all of your...

  5. How do I turn off my DTA?

    Last Updated: 06/24/2021 in TV DTA
    Your new digital adapter will remain on—but you can use your new SECV remote to turn your TV on or off at any time. ...

  6. Do I get SECV On Demand with my premium service subscription from HBO, Paramount+ with Showtime, Starz, or Cinemax?

    Last Updated: 11/27/2024 in TV On Demand
    Yes. SECV OnDemand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other programs On Demand if you missed the original premiere or you wan...

  7. What do I do if I am stuck in a screen or menu that I do not understand, and I want to get out?

    Last Updated: 11/27/2024 in TV
    You can always press the   EXIT   button to immediately return to watching TV. You can also press the   LAST   button to back up one screen at a time.   ...

  8. Can SECV or another company track what I record with my DVR?

    Last Updated: 11/27/2024 in TV Dual Tuner DVR
    No. What you choose to record with your DVR is private. ...

  9. Can I set up a recurring credit or debit card payment?

    Last Updated: 11/26/2024 in Billing and Payment
    Yes.  There are three ways to set up a recurring credit or debit card payment. 1.  Visit  www.secv.com and click the "Support" link. Click the "Payment Options" link in the billing support section. Download the application under the ...

  10. How do I set up my Voicemail?

    Last Updated: 11/26/2024 in Phone
    1.  Lift the receiver and listen for the dial tone. 2.  Enter the voicemail access code *84 from your home phone. 3.  When prompted, enter the default voicemail PIN of 1234 and press #. 4.  The system will prompt you to ...
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