Popular Articles

  1. Can I activate my digital converter on the website?

    No.Please contact your local office at 977.955.SECV or chat us  for assistance with this.    ...
  2. What channels are available with the DTA?

    Classic Cable® channels plus over 50 commercial-free music channels from Music Choice®, Variety, and Premier Tiers are available with a DTA. You are not able to recieve premium channels, Pay-Per-View, or HD Plus and Hispanic Tiers on your DTA. ...
  3. What input source do I need to set on my TV to view programming using an HD DTA?

    Please change your TV input source to HDMI and ensure the HDMI cable is properly connected to the HDMI input on your TV and HDMI output on your DTA. ...
  4. Does Plume replace my router?

    Yes, Plume replaces your current router and provides better Wi-Fi coverage throughout your home.
  5. What is Caller ID w/ Name and how do I use it?

    Caller ID w/ Name allows you to view the telephone number and the name of the person listed as the holder of that telephone number on an incoming call before the call is answered. The Caller ID w/ Name feature works automatically, however it requ...
  6. Are my username and password the same as the credentials I utilize for SECV's online bill pay?

    No, you will need to register for your unique TV Everywhere registration credentials with SECV in order to watch TV Everywhere content. You can register on our TVE page . However, it is possible to set up these credentials using the same username...
  7. How can I sign up for the Affordable Connectivity Program?

    Please visit the FCC Affordable Connectivity Program website and receive confirmation that you are eligible, then visit www.secv.com/acp  and complete the online enrollment form.  If you do not have Internet access, the FCC will mail you paperwor...
  8. I have a converter. Why does my TV say "One Moment Please?"

    Make sure the cable line is connected tightly on the back of your converter box and at the wall outlet. Try unplugging the power cord on the back of the converter for 30 seconds and plug it back in. If you still have this message, please contact yo...
  9. What is 3-Way Calling and how do I use it?

    3-Way Calling adds a third person to your conversation. 1.  Briefly press and release (do not hold down) the receiver button or press the flash button to put your first call on hold. 2.  Listen for a dial tone. 3...
  10. The guide has locked up. Neither the buttons on the remote, nor the buttons on the converter itself work.

    Try unplugging the converter and then plugging it back in. This will reset the converter and allow for data to be downloaded. It will take some time for all the guide information to re-load. If there is still a problem after the information has app...