Popular Articles

  1. I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?

    In order to change the amount of time y ou r phone rings before it goes to voicema il, you c an log into the SECV user portal   and under call handling change the no answer send to voicemail, edit the number of seconds to the time you...
  2. Can I set the DVR to skip commercials as it's recording?

    No. However, you can fast forward through commercials if you're watching a previously recorded program. ...
  3. Why must I be at home during installation?

    If your home doesn't have pre-wired service, our technicians need to install and activate outlets inside the house. If you live in a house already pre-wired, our technicians check for any damage to the wiring both inside and outside your home. Ou...
  4. Are HD channels included with my TV subscription?

    All HD channels are included at no additional cost with your subscription to the corresponding TV tier.  For example, all HD channels in the Classic Cable tier of service are included with the SD channels. ...
  5. Is a DTA required to view SECV’s channel lineups on TVs with built-in QAM tuners?

    Yes, as of February 24, 2015, you must have either a Digital Transport Adaptor (DTA), a converter, TiVo, TiVo Stream, or CableCARD® connected to each of the QAM Tuner TVs in your home in order to continue to view programming. ...
  6. How do I set up my Parental Control PIN?

    The first time you use Parental Controls or purchase a PPV or VOD program, the system will ask you to create a PIN. 1.  In the Settings category, scroll to the Parental Controls card and press OK. 2.  Using the remote, ent...
  7. Can I watch HD on a 4K TV?

    Most 4K TVs have the ability to upscale lower resolution video and make full-HD content look great. ...
  8. I have a converter, why do I constantly see "pixels," "tiling" or "little squares" at the bottom of my screen?

    Make sure the cable line is connected tightly on the back of your converter, TV, and wall outlet. If that does not correct the picture, contact your local office at 877.955.SECV or chat us  for assistance.  ...
  9. If I'm watching a program in progress and want to record it, can I record from the beginning?

    No. Currently, the DVR begins recording at the point in the program when you pressed RECORD. However, this option is available with TiVo Stream.  Learn more about  TiVo Stream . ...
  10. How frequently are new shows added to On Demand?

    Free On Demand offerings from all your favorite networks are updated daily. New release movies are added weekly, and are often available 28 days before Redbox ® or Netflix ® . Premium channels, such as HBO, often release the premiere of their...