Popular Articles

  1. When switching to Service Electric phone service, can I keep my existing phone number?

    Yes. When subscribing to Service Electric phone, service you have the option to keep your existing number or get a completely new one. ...
  2. Is there a tutorial video available for TV Everywhere?

    Yes.  Please go to our TVE page  and click the tutorial link found at the top of the page. ...
  3. How do I request a channel not currently carried on my channel lineup?

    Channel requests help us make decisions when we add or change a channel lineup.  Please submit your channel request via our channel request page  Your request will be sent to our programming department for consideration. ...
  4. How do I reboot my TiVo?

    From your TiVo remote select Menu/Help/Tips & Troubleshooting/Restart Box As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your devic...
  5. What determines what new channels are added to lineups?

    Our programming department continuously evaluates new content and new channels. Factors taken into c onsideration include: customer interest, contractual obligations, and cost of adding the channel which includes programmers fees.  We want to ...
  6. Can cable customers pay for individual channels?

    No. Unfortunately, the programmers do not allow us to sell their channels à la carte. They require us to package the channels together. ...
  7. Does Plume replace my cable modem?

    No, Plume replaces your router and plugs into your cable modem.
  8. How can I make sure to get the entire program for programs that run over the scheduled air time?

    Change the Record Options for the program by adjusting the start and end times to ensure that everything gets recorded. For example, you can program the recording to start 1 minute early and end 1 minute late. ...
  9. Why don't I see the changes I made to my account on my bill?

    Depending on your billing cycle, changes to your account may not show up until the following month. ...
  10. If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?

    Yes, as long as your viewing period has not expired, you may watch it again. ...