Popular Articles

  1. What is Video Description Service?

    Last Updated: 11/27/2024 in TV
    Video Description Service is intended for the sight impaired person. It is included in the SAP audio feed of certain channels and provides a auditory description of the video and helps the person create a picture in their mind of what is showing o...

  2. Does Service Electric Phone Service Have E911 Service?

    Last Updated: 11/26/2024 in Phone
    Yes. Service Electric Phone uses E911 (Enhanced 911), which gives emergency personnel your telephone number and location. So, if you are unable to communicate or the call is disconnected, the operator will still be able to send help. ...

  3. Is there a tutorial video available for TV Everywhere?

    Last Updated: 11/26/2024 in TV Everywhere
    Yes.  Please go to our TVE page  and click the tutorial link found at the top of the page. ...

  4. When switching to Service Electric phone service, can I keep my existing phone number?

    Last Updated: 11/26/2024 in Phone
    Yes. When subscribing to Service Electric phone, service you have the option to keep your existing number or get a completely new one. ...

  5. How do I request a channel not currently carried on my channel lineup?

    Last Updated: 11/27/2024 in TV
    Channel requests help us make decisions when we add or change a channel lineup.  Please submit your channel request via our channel request page  Your request will be sent to our programming department for consideration. ...

  6. What determines what new channels are added to lineups?

    Last Updated: 11/27/2024 in TV
    Our programming department continuously evaluates new content and new channels. Factors taken into c onsideration include: customer interest, contractual obligations, and cost of adding the channel which includes programmers fees.  We want to ...

  7. Can cable customers pay for individual channels?

    Last Updated: 11/27/2024 in TV
    No. Unfortunately, the programmers do not allow us to sell their channels à la carte. They require us to package the channels together. ...

  8. How can I make sure to get the entire program for programs that run over the scheduled air time?

    Last Updated: 11/27/2024 in TV Dual Tuner DVR
    Change the Record Options for the program by adjusting the start and end times to ensure that everything gets recorded. For example, you can program the recording to start 1 minute early and end 1 minute late. ...

  9. If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?

    Last Updated: 06/23/2021 in TV On Demand
    Yes, as long as your viewing period has not expired, you may watch it again. ...

  10. Why don't I see the changes I made to my account on my bill?

    Last Updated: 11/26/2024 in Billing and Payment
    Depending on your billing cycle, changes to your account may not show up until the following month. ...
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