Popular Articles

  1. Can I stop my movie or show and go back to it later?

    Yes. If you stop your show and want to come back to it later, it will automatically be saved in the My Rentals folder on the main On Demand menu.  ou can restart or resume your movie or show anytime within the purchase window which is usually 24 h...
  2. How do I reboot my TiVo?

    From your TiVo remote select Menu/Help/Tips & Troubleshooting/Restart Box As a safety measure, your TiVo device will ask you to press the Thumbs Down button three times, and then press Enter to confirm you want to restart your devic...
  3. Does Service Electric provide a Phone User Guide?

    Yes. Visit www.secv.com and click the "Support" link. Click the "Phone User Guide" link in the Phone Support section. A .pdf of the Phone User Guide will download. In addition, phone customers will receive a hard copy. ...
  4. Can I reset the time on the converter?

    No. The converter time is controlled by a central system.  f your converter is not displaying the correct time, p lease contact your local office at 877.955.SECV or  chat us  online for assistance.   ...
  5. What is the Copyright Fee within the Taxes & Fee(s) section of my bill?

    The Copyright Fee is a direct pass through cost charged by the U.S. Copyright Office to Cable and Satellite operators for filing and processing Statement of Account ("SOA") forms. ...
  6. What is the recommended download speed for TV Everywhere content?

    The minimum requirement is 10M, however, if you are accessing TV Everywhere with multiple devices, higher Internet speed will result in an optimal viewing experience. ...
  7. Can I get On Demand from a Satellite provider?

    No. SECV On Demand service is only available with a SECV televison subscription. This technology offers true On Demand capability with selections that include movies, music, sports, and more. ...
  8. How will I know if I have a recording conflict?

    You may see a conflict detection note while you're watching full screen TV which indicates that you have more programs set to record than available tuners. The conflict detection note will allow you to decide which programs you would like to cance...
  9. Does Plume replace my cable modem?

    No, Plume replaces your router and plugs into your cable modem.
  10. How long can I keep my recordings?

    You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones. Please note:  If your DVR needs replaced, the recordings w...