Popular Articles

  1. Can I record Music channels?

    Yes. You can record and playback music on Music channels. However, the playback controls (Pause, FF and REW) are not functional for recorded music. ...
  2. What is Music Choice®?

    Music Choice® is over 50 commercial-free music channels with crystal-clear, digital, CD-quality sound. It includes a wide choice of music genres including: Classical, Country, Dance, Inspirational, Instrumentals, Jazz & Blues, Latin, Pop, Rock, Ur...
  3. Why does my converter display E07 and E09?

    Please contact your local office at 877.955.SECV or chat us online for assistance.   ...
  4. What is a mesh network?

    Mesh networks enable multiple routers to work in unison to deliver hyper-fast, super-stable Wi-Fi. Each device in a mesh network connects to the other devices, rather than each device connecting to your Internet Service Provider. Unlike a typical ...
  5. I do not have access to the on-screen guide. How can I find out what is on TV tonight or next week?

    You can visit our What's on TV page . ...
  6. Why does my payment through my bank's online bill pay take so long to be credited to my account?

    Most likely the problem is that the address registered through the bank is our lock-box address in Baltimore, not our local system office address. The lock-box will not process payments without a coupon, so they forward the check back to our loca...
  7. Is live content available via TV Everywhere?

    Yes!  Both live and On Demand content is available with TV Everywhere, but is dependent on the availability from the network. Please visit our TVE page   for a list of live and On Demand content. ...
  8. Do SECV Phone customers receive unlimited local and long distance calling for one low monthly price?

    Yes. When subscribing to SECV Phone service, unlimited local and long distance calling within the U.S., Canada, Puerto Rico, and Mexico is included.   ...
  9. Why are some channels tiling?

    Please ensure the wiring connections between your converter, all devices and the wall outlet are tight. If this does not correct the problem, please contact your local office at 877.955.SECV or chat us . ...
  10. Does Service Electric provide a Phone User Guide?

    Yes. Visit www.secv.com and click the "Support" link. Click the "Phone User Guide" link in the Phone Support section. A .pdf of the Phone User Guide will download. In addition, phone customers will receive a hard copy. ...