Popular Articles

  1. Can I add international calling to my SECV Phone Service?

    No.SECV Phone service provides unlimited local and long distance calling to anywhere in the United States, Canada, Mexico and Puerto Rico. If you wish to call outside of these areas, a long distance calling card can be purchased at a local retail...
  2. How do I know if Caller ID on TV is activated on my account?

    Caller ID on TV is automatically turned on and FREE for customers who have both a converter or Whole Home 6-Tuner DVR media player and phone service from SECV. ...
  3. Can I still use my answering machine with the SECV's Phone service?

    SECV's Phone service comes with voicemail or call answering. A call is answered by call answering when you do not answer your phone after 4 rings or when you are already on the phone and ignore a call waiting. The caller will get your voicemail. ...
  4. What forms of credit cards does SECV accept?

    We accept Visa, Visa Check Card, Master Card, Discover and American Express. ...
  5. What is Plume Home?

    Plume Home offers parental controls and guest access with unparalleled capabilities. The Plume Home app is included with your Plume subscription. Home All Access Give full home Wi-Fi access to people you implicitly trust. This ...
  6. How can I catch up to the live point of a program after I've paused it?

    Press the LIVE button (if available) or the downwards arrow button on the remote. Or, you can fast forward (FF) to the point of live programming. The on-screen indicator will display "LIVE." ...
  7. What is the difference between 4K TV and HD?

    The current standard for HD is 1080p, measured by the number of vertical pixels. 4K measures the horizontal pixels instead, and any TV described as 4K will have a resolution of at least 3840 x 2160. The result is a picture with about 8.3 million ...
  8. Does it cost anything to access SECV On Demand?

    On Demand access includes thousands of movies, shows and is available at no additional cost for the channels within your TV subscription. Pay-per-view movies and events are priced per event. ...
  9. Which devices support TV Everywhere?

    TV Everywhere can be accessed on multiple platforms such as mobile devices, tablets, gaming consoles, connected TV devices. However not every device is universally supported by all networks. Please visit our TVE page   for a full list of partic...
  10. What address should I use when setting up online bill pay through my bank?

    Please make sure to use your local system office address and NOT the address listed on your bill. ...