Popular Articles

  1. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs?

    Yes. PINs and settings apply to On Demand ratings and purchases. ...
  2. Does SECV phone service go across the public Internet?

    No. Calls made with Service Electric's phone service travel on our private, managed network, and not over the public Internet. ...
  3. How will I know when I'm almost out of recording space?

    An on-screen message will appear advising you when recording space is almost full (80% full). You can also manually delete recordings and manage recording space from the recorded program's Information Screen. ...
  4. How long can I view my On Demand selection(s)?

    All movies, shows, and other programs are available to be viewed for at least 24 hours from the time of purchase. Should you start the program an hour before the selection is scheduled to end, you will be still be able to view the movie, show, or p...
  5. What is the USF Fee within the Taxes & Fee(s) section of my bill?

    The USF (Universal Service Fund) Fee is a direct pass through cost charged by the U.S. Federal Communications Commission (FCC) to Phone providers. The funds are used by the FCC to promote universal access to telecommunications services in the Unit...
  6. I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?

    As long as the program is being broadcast in digital audio, the DVR will record the digital audio portion. A Dolby Digital indicator will appear on the Flip Bar for programs that are broadcast in Dolby Audio. ...
  7. Will I be billed for On Demand programs that carry a fee?

    Yes.If you buy a SECV On Demand program for a fee, the purchases will be added to your monthly bill, and the program title will be listed for your reference. ...
  8. I recently upgraded to an additional tier of service. How long will it take to acess the TV Everywhere content included in my new tier?

    Please allow 24-48 hours prior to attempting to access TV Everywhere (TVE) content after you have upgraded to a particular tier of service. ...
  9. What is a Plume Gateway Pod?

    A Plume Gateway Pod is a Pod connected to the modem or router by Ethernet.
  10. Why are there blackouts in sports packages?

    Teams are blacked out due to the league's restrictions on protecting the rights of the regional sports networks. A game will not be shown on a sports package when that game is already being carried by a regional sports network. ...