Popular Articles

  1. I have Internet, TV and Phone from SECV. Will I get a separate bill for each of these services?

    SECV makes it easy by putting all your services on one bill. ...
  2. When I select a category from the On Demand menu, I receive a message that says, "No program listings available."

    This message will appear if there is no content available under this category.  ...
  3. What is Call Waiting and how do I use it?

    Call Waiting alerts you with a special tone to let you know someone else is calling while you are on another call. 1.  Briefly press (don't hold down) the telephone receiver button, or flash button and you can answer your second caller...
  4. Does SECV deliver all channels in 100% digital quality?

    Yes. SECV provides 100% Digital quality picture and sound. ...
  5. What is a Franchise Fee?

    The Cable Act allows local governments to collect “franchise fees” on the sale of “cable services." Service Electric Cablevision collects the franchise fees and gives them to the local government. If you have questions with respect to the fee, pl...
  6. What is the picture quality of recorded programs?

    The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a High-Definition television). Please note the broadcast quality of...
  7. What is Plume Guard?

    Plume Guard offers real-time threat protection against emerging cyber threats. Guard is included with your Plume subscription. Online Protection Plume filters out suspicious content as your devices connect to the Internet, prov...
  8. What is the 911 Fee within the Taxes & Fee(s) section of my bill?

    The 911 fee is required by state or local governments on phone services. It helps states and localities fund their 911 and E911 systems, along with other emergency services. ...
  9. How can I access the Caller ID on TV settings with the Whole Home 6-Tuner DVR system?

    Caller ID to TV settings can be managed by going to the Phone card and selecting Caller ID to TV. ...
  10. What is the FCC fee?

    The FCC fee is charged by the Federal Communications Commission to regulate the cable industry. This fee is paid directly to the Federal Communications Commission (FCC). ...