Popular Articles

  1. What are the features of the Plume Home app?

    Manage your network like a pro As people and devices come and go in your house, Plume Home lets you see which devices are accessing the Internet and how much they’re uploading or downloading. You can block and unblock specific devices f...
  2. What is Plume Sense?

    Plume Sense uses Plume Pods and the Wi-Fi connected devices in your home to detect motion. It is a smart motion detection system that also informs you when family members or guests arrive or leave. Plume Sense Features ...
  3. Is TVE available when I am traveling outside of the United States?

    No. Our programming agreements prohibit TVE access outside the United States due to geographic rights restrictions. ...
  4. What information is displayed in the Info Banner?

    The info banner displays the shows title, description, ratings, and other information. To view the info banner while watching a show, press INFO. Icons in the info banner are shortcuts to corresponding features. Us the UP/DOWN arrows to highlight ...
  5. How do I access Amazon Prime on TiVo?

    To access Amazon Prime, press the TiVo button then select Apps/Amazon Prime. A separate Amazon Prime subscription plan is required to use this service. ...
  6. Can I use my answering machine instead of the SECV voicemail?

    Yes, you can use your answering machine instead of the SECV voicemail. To do this log into the SECV user portal . In the call handling section change the No Answer selection from send to voicemail to ring forever.  ...
  7. What kind of information is listed on the On Now/On Next Banner?

    The On Now/On Next Banner loads on the bottom of the screen in an easy-to-read panel over live TV when you change channels or press the INFO Button. The top panel displays the channel number and the call letters, and an orange highlight indicates ...
  8. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite Channels, Locks and Reminders?

    No, these items will not be lost. ...
  9. Is Service Electric phone service compatible with alarm systems?

    Service Electric phone is designed to work with most security systems. We do advise that you contact your alarm company prior to your SECV Home Phone installation to prevent any false alarms and after the installation to test your system. ...
  10. Can I manage my Plume network remotely?

    Yes, using the Plume Home app makes it easy to manage your network at any time. As long as you have your phone, you’ll be able to manage your network settings directly from the app. You will need a data connection on your mobile device to initiall...