Updated Articles

  1. How do I use Call Forwarding?

    To foward calls: 1. Pick up the handset and listen for the dial tone. 2. Press: *72 3. When prompted enter your PIN. 4. Press: 1 5. When prompted, enter the destination phone number, starting with a 1, ex: 1 800 555 1212. ...
  2. Is there a short code to contact SECV customer service?

    You can contact SECV customer service by dialing *611
  3. What is Priority Ring?

    Priority Ring allows you to know who is calling based on the ring pattern. Within your call screening settings in the SECV Web Portal ( http://secv.user. alianza.com ), you will be able to set the specific ring pattern for all anonymous ...
  4. What is Distinctive Ring?

    Distinctive Ring allows you to have multiple phone numbers on your account and know which number is being called based on the type of ring pattern. For example, you could have one for personal use and another for a home business. The ring ...
  5. How do I access my mailbox from another phone?

    1. Dial your home phone number to enter the voicemail system. 2. Listen for your voicemail message greeting and press the pound key (#). 3. Enter your PIN then press the pound key (#) . 4. You hear the mailbox mess...
  6. How do I access my voicemail from my home phone?

    1. Press *84 from your home phone. 2. The system will play the message “Please enter your PIN followed by the pound key (#)”. 3. Enter your PIN then press the pound key (#).       • Your PIN is initially ...
  7. How do I set up my Voicemail?

    1.  Lift the receiver and listen for the dial tone. 2.  Enter the voicemail access code *84 from your home phone. 3.  When prompted, enter the default voicemail PIN of 1234 and press #. 4.  The system will prompt you to change your vo...
  8. Ok, I've enabled and verified Nomorobo on my phone. What now?

    Just use your phone like normal. The only thing that you should do is to wait for the second ring to answer the phone (Nomorobo needs the first ring to detect robocallers). If you only hear one ring and then it stops, you know a robocaller was jus...
  9. I would like to change the amount of time my phone rings before it goes to voicemail. How do I do this?

    In order to change the amount of time your phone rings before it goes to voicemail, you can log into the customer portal secv.user.alianza.com  and under call handling change the no answer send to voicemail , edit the number of seconds to the time...
  10. Will this block my doctor's office, prescription reminders, school closings, weather advisories, etc.?

    No. The only numbers that are blocked are illegal robocallers.