Updated Articles

  1. Why must I be at home during installation?

    If your home doesn't have pre-wired service, our technicians need to install and activate outlets inside the house. If you live in a house already pre-wired, our technicians check for any damage to the wiring both inside and outside your home. Ou...
  2. What is SECV's stance on Net Neutrality?

    Service Electric Cablevision fully supports an Open Internet. We do not block or throttle consumer access to lawful Internet content. Our commitment to protecting our customer’s online privacy has not changed. We have not, and will not use con...
  3. Why do my TV rates increase?

    SECV is committed to providing you with the best programming at a reasonable cost. We make every effort to minimize costs but annual adjustments are necessary due to the rising yearly costs of TV programming, network upgrades and the addition of n...
  4. How do I schedule a recording using the Watch SECV Stream TiVo app?

    Open the Watch SECV Stream app on your device. Search for a show or movie to record or select a show from the Guide. Tap the show or movie you would like to record. Select either Record Episode or Create One Pass. ...
  5. Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?

    Households may enroll in the ACP Program if their school participates in the Community Eligibility Provision, or the household separately applied for and has been approved for benefits in the free and reduced-price school lunch program or school bre...
  6. Who is eligible for the Affordable Connectivity Program?

    A household is eligible if one member of the household: 1)  Currently a  Lifeline program participant or has an income that is at or below 200% of the  Federal Poverty Guidelines or participates in certain federal assistance programs, such as...
  7. How does SECV’s ACP program differ from other companies'?

    SECV offers a $30 dollar discount on any SECV Internet plan for those that qualify for the Affordable Connectivity Program (ACP). Our program is flexible and can be applied to any Internet tier or package with or without TV and Phone service. Theref...
  8. Which broadband providers are participating in the Affordable Connectivity Program?

    Various broadband providers, including those offering landline and wireless broadband, will participate in the Affordable Connectivity Program.  Depending on where you live, you may have a choice of providers.  Check with the broadband providers in ...
  9. I currently subscribe to a bundle of services that includes Internet, TV, and/or Phone. Can I apply the Affordable Connectivity Program to my monthly bill?

    The Affordable Connectivity Benefit can be applied to the cost of Internet service within a bundle of services. If your bundle also includes a TV service or Phone, you will be responsible for that portion of your bill, as well as any services that a...
  10. Can I receive both the Affordable Connectivity Program and Lifeline benefits at the same time?

    Yes.  These are two separate programs.  SECV is not currently a Lifeline provider and is unable to offer customers the Lifeline benefit.  However, SECV is reviewing the program.